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Upcoming events

    • 7 Feb 2023
    • 10 Feb 2023
    • 2 sessions
    • Online
    Register

    We are excited to present a speaker from the 2023 Brainstorming conference.

    Dr. Alex Ellis will spend two days February 7th at 3:00 PM ET and February 9th at 3:00 PM ET providing you with a blueprint to follow. He will cover success to significance and provide you with a proven strategy for finding and retaining a first-class staff.

    Here are a few of the key items you will learn in this two-part series.

    Where to find a quality candidate.

    Whom to talk to and what to say.

    How to optimize the resource relationship for the best results.

    Tips for identifying the candidate that will fit best.

    Creating a culture to maximize success.


    • 12 Feb 2023
    • 19 Feb 2023
    • 2 sessions
    • Apthorp Cleaners 882 East 149th Street, Bronx, NY 10455
    Register

    NEW YORK STATE REQUIRED DEC CERTIFICATION COURSE

    August 2022 DEC Certification Course 

    16 Hour NY State

    English DEC Certification Class

    #1 Fine from Inspectors is for not having your DEC Licensing

    A mandatory class for New York State Dry Cleaners who have perc dry cleaning machines. This class is a must in order to comply with rule 232 of the perchloroethylene dry cleaning regulation.

    Call to get registered, class size is limited

    212-967-3002




    • 16 Feb 2023
    • 23 Mar 2023
    • 6 sessions
    • Online
    Register

    Supercharge Your CSRs' Performance

    The key strategy to having a high-performing, money-making customer service team is confidence and enthusiasm, and technical knowledge of your services is the foundation of making that happen.

    NCA's Supercharge Your CSRs will equip employees to optimize your customers' experience, confidence, and loyalty; with the right knowledge, CSRs can instill an appreciation of your expertise, add value through up-selling opportunities, confidently provide reliable results with reasonable expectations, and with effective inspections protect you from unfounded claims. All these benefits come together as we help you cultivate an aura of professionalism among all involved in the customer journey!

    With this course, learners will gain the knowledge to professionally handle any garment-related issue. They'll learn how to diagnose problems effectively and make appropriate recommendations for repairs or replacements. Additionally, they'll understand when it's necessary to explain a potential issue including risks /rewards, and have the confidence needed in order to explain up charges as well as restoration services clearly so consumers can get their wardrobe back on track quickly!

    Here's a sample of what they'll learn:

    Popular fashion trends that will require special processing attention.

    How to identify problem garments.

    How to identify consumer-related damage.

    How to comfortably communicate with the consumer what those problems mean to them.

    How to handle processing risk/reward conversations.

    How to handle confrontational clients.

    How to explain up charges for processing specialty garments.

    How to explain restoration services to correct damaged garments.

    Boasting an impressive four decades of expertise and countless success stories, Alan Spielvogel has made a name for himself as the go-to man when it comes to training CSRs. His exceptional patience and ability to recognize untapped potential have allowed him to develop top-notch staff that can directly impact business growth - an invaluable asset in any workplace.


    • 21 Feb 2023
    • 3:30 PM - 4:00 PM
    • Online
    Register

    Are you looking for add-on services without the extra work?

    Freshkicks NYC is a fairly new service located in New York City and Florida.

    Gary Kiena of FreshKicks will explain what they offer and how it works. 

    What is FreshKicks NYC

    The Services

    Partnership Benefits

    How It Works


    • 28 Feb 2023
    • 3:00 PM - 4:00 PM
    • Online
    Register


    • 7 Mar 2023
    • 11 Apr 2023
    • 6 sessions
    • Onlnie
    Register

    Dawn Avery is NCA’s digital and media marketing director. She is a certified content manager, certified social strategist, and Certified Social Media Pro, Has extensive knowledge in computer science and management. She has been assisting with the marketing efforts of small service businesses for over 15 years and as an added bonus grew up in the dry cleaning industry.

    Dawn is going to break down digital marketing into manageable bite-sized chunks over the next 6 weeks, to provide the tools you need to manage and measure your social/digital media activity. 

    At the beginning of each session, you will have the opportunity to share what you implemented and all of your successes, challenges and thoughts.

    Topics include:

    Why you need to maintain an online presence and what that includes.

    The steps in creating a social strategy or where you can go to have a social strategy done for you.

    How to implement your strategy

    Key tools and tactics for 2023 example shorts, reels, Facebook, Instagram, TikTok and Google

    How to track and measure and what to measure

    How to quickly monitor and manage all of the different spaces

    Your online reputation

    What is iPhone’s and Android's default browsers and why do you need to know

    What is the difference in effectiveness between written reviews and video reviews

    How video reviews can 10x your growth?

    What is user-generated content: how it makes you money, how to generate it, and how and where to use it?

    and lastly, specific tactics for Facebook, Instagram, and YouTube, with posts, videos, shorts, reels, and TikTok


Past events

20 Jan 2023 Can't Make it to Brainstorming 2023 We will recap what you missed
12 Jan 2023 Brainstorming and The Five Star
4 Jan 2023 Why do you NEED a Social Strategy in 2023
21 Dec 2022 Get your ERC before it's too late!
19 Dec 2022 Calling all Allied Trades- Learn how to utilize our NEW online Tradeshow / meeting Platform
13 Dec 2022 How to turn reviews into User Generated Content!
10 Dec 2022 2 Day Pressing and Finishing Class
4 Dec 2022 Advanced Stain Removal Including Bleaching
13 Nov 2022 Technical Training at the Counter for Customer Service Representatives
13 Nov 2022 NEW YORK STATE REQUIRED DEC CERTIFICATION COURSE
2 Oct 2022 Basic Spotting 101 and Alternative Solvents
25 Sep 2022 NEW YORK STATE REQUIRED DEC CERTIFICATION COURSE
18 Sep 2022 Advanced Stain Removal Including Bleaching
14 Aug 2022 NEW YORK STATE REQUIRED DEC CERTIFICATION COURSE
13 Aug 2022 2 Day Pressing and Finishing Class
31 Jul 2022 Technical Training at the Counter for Customer Service Representatives
31 Jul 2022 Basic Spotting 101 and Alternative Solvents
30 Jul 2022 Clean 2022
26 Jun 2022 Professional Wet Cleaning
21 May 2022 2 Day Pressing and Finishing Class
15 May 2022 Technical Training at the Counter for Customer Service Representatives
1 May 2022 Advanced Stain Removal Including Bleaching
25 Apr 2022 5 Day Dry Cleaning and Stain Removal
24 Apr 2022 NEW YORK STATE REQUIRED DEC CERTIFICATION COURSE
24 Apr 2022 Basic Spotting 101 and Alternative Solvents
20 Feb 2022 NEW YORK STATE REQUIRED DEC CERTIFICATION COURSE
5 Dec 2021 Technical Training at the Counter II
14 Nov 2021 Extreme Stain Removal Including Bleaching
18 Oct 2021 NCA 3rd Annual Coats for Kids
6 Oct 2021 NEW YORK STATE REQUIRED DEC CERTIFICATION COURSE
26 Sep 2021 Technical Training at the Counter for Customer Service Representatives


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info@nca-i.com
212.967.3002
2218 Broadway, Frnt 2, New York, NY. 10024

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